RMS NEXT FOR SERVICE
DELIGHT YOUR CUSTOMERS, CONSISTENTLY
Service is the single most critical factor
in purchase decision
Unlock staff potential
Consistent service improvement
Improve sales
People are great. They want to succeed, and they want to improve. Once giving them the tools and awareness, service parameters, customer experience and sales will be improved. Always
Branding Consistency
One of branding’s key values to a customer is ‘knowing what to expect’ . Having a consistent service experience, no matter on which store of the chain you are in, is a significant part of that
Training tools
Managers receive on a daily basis, short videos from CCTV recording, notifying excellent/need to improve incidents (based on management definitions). These videos are automatically stored and labeled for training purposes
Unbiased staff valuation
Over 90% of retailers, evaluate their in-store teams mainly based on sales results. This leads to a ‘Halo effect’, which is a biased evaluation that relates to the store location. RMS NEXT system creates unbiased valuation that present each of the ‘pre-sales’ activities, based on pre-determined ‘weights’ set by management
Utilization as a tool
Having an optimized ‘Customers Per Staff ratio’, is an important factor to level service on all your stores. It leads to consistency in service level, better financial results in peak times, and better cost effective planning at the macro level